1. Which condition does not limit a chief executive's discretion to make major changes in the strategy of an organization?

a. the organization has a few major clients who account for most sales

b. the organization has ample financial reserves

c. the culture of the organization is strong

d. the organization has a strong board of directors

2. When the competition is intense and the environment is changing rapidly, it is especially important to:

a. maintain a high level of external monitoring

b. have detailed plans and operating procedures

c. increase the power of the chief executive

d. strengthen the organization culture

3. When an organization has declining performance, a CEO who has been in office for several years is least likely to:

a. look for ways to improve implementation of the existing strategy

b. make small, incremental changes in the strategy

c. give a pep talk and urge people to redouble their effort

d. make major changes in the organization's strategy

4. Which of the following was not given as a guideline for external monitoring?

a. examine a wide range of developments and trends in the environment

b. make an extra effort to learn what clients and customers want and need

c. identify both the strengths and weaknesses of competing products

d. rely primarily on your own intuition to analyze the environment

5. Which statement about institutionalization in organizations is most accurate?

a. it describes how subunits with expertise gain power in organizations

b. it makes it easier for organizations to adapt to a changing environment

c. it describes how people use power to gain more power

d. it demonstrates why political tactics are unnecessary to maintain power

6. Which of the following usually includes a mix of formal training and learning from experience working on management projects?

a. mentoring

b. job rotation programs

c. action learning

d. behavior modeling

7. What training method is most useful for improving interpersonal skills?

a. computer simulations

b. behavior role modeling

c. large scale simulations

d. analysis of short cases

8. Which of the following was not recommended for effective training?

a. use concrete examples, diagrams, and mnemonics in explanations

b. relate training objectives to the person's interests and career ambitions

c. integrate complex material into longer learning modules

d. allow ample opportunity for practice with feedback

9. Which developmental method is most useful for helping managers to understand their inner feelings and values?

a. outdoor challenge programs

b. personal growth programs

c. mentoring programs

d. multisource feedback workshops