1. What is the primary concern of problem framing?

a. Finding the real problem through careful analysis.

b. The usefulness of a particular framing.

c. Finding the precise problem through careful analysis.

d. All of the above.

e. None of the above.

2. When choosing among possible actions to take, 'usefulness' is often a better selection criteria than 'right/wrong'...

a. because organizational problems are rarely simple enough to be 'binary' or 'right/wrong.'

b. because managers will never have 100% of the data and information needed for even simple decisions.

c. because right/wrong decisions depend on the assumption that the outcomes of those decisions are controllable, which they seldom if ever are, in the social spaces of organizations.

d. all the above

3. Which of the following are true regarding communication?

a. The use of jargon can be detrimental for communication.

b. Jargon can be useful for communication.

c. Some well functioning teams have less verbal communication, not more.

d. all the above

e. a) and b), but not c).

4. Which of the following are useful for getting work done, despite the unpredictability of organizational contexts?

a. Experimentation

b. Rapid Prototyping

c. Developing a culture that allows for some level of risk-taking

d. All the above

5. Which of the following will increase the likelihood that your recommendations are dismissed as 'naive' in your early career years.

a. Focusing on the analytical aspects of a problem, and ignoring the social aspects.

b. Assuming that your communications, even the ones you consider to be simple, are unambiguously understood, with the meaning you intended.

c. Assuming that others' mistakes are usually due to incompetence or bad intentions.

d. Failing to consult with those whose opinions are considered influential.

e. All the above.

6. Which of these attributes and/or activities does not correspond with "organizing"?

Innovative

Efficient

Messy

Unpredictable

7. Who is responsible for effective communication?

a. Sender

b. Receiver

c. Sender and Receiver

d. Everyone involved.

8. With a sender-receiver approach to communication

a. communication can happen quickly

b. both sender and receiver share equal responsibility for effective communication.

c. as long as the message is sent, even misunderstandings are considered to be 'communication.'

d. all the above

e. a) and c), but not b)