1. What is a process flow chart, and how can it contribute to the goals of total quality management?

2. What is a cause-and-effect diagram, and what role can it play in total quality management?

3. What is the "80y20" rule, and how does it apply to total quality management?

4. What is a "check sheet," and what is its role in total quality management?

5. Differentiate between the traditional  and the Taguchi approaches to deviations from a target dimension or measurement.

6. How might the traditional and the Taguchi approaches to quality loss apply with regard to the amount of chocolate put in when making a cup of hot chocolate?

7. How can designed experiments facilitate the appli- cation of the Shewhart-Deming PDCA cycle?