1. What are the three basic elements of project planning?
a. Scope
b. Schedule
c. Budget
d. Value stream mapping
e. Determining solutions
f. Poka yoke
g. Theory of inventive problem solving
i. A, b, and c only
ii. D, e and f only
iii. E, f and g only
iv. B, f and g only
2. According to Shewhart's tests for runs, which of the following would be evidence of assignable-cause variation?
a. A group of five or more points below the centerline followed by a sudden jump of at least one (1) standard deviation
b. 14 points in a row that are within the control limits
c. A change in any one, or more of the 6M's (aka 5M's and one P)
d. A point plotted outside of the specification limits
3. The one-way analysis of variance results in a
a. A single test that all group means are not equal
b. A single test that all group means are equal
c. The alternate hypothesis signifies that the group means are the same
d. The null hypothesis is always the desired state
4. Which of the following is NOT a role of the champion?
a. They facilitate cross functionality
b. They facilitate getting necessary resources
c. They help the team to overcome barriers to implementation
d. They lead the team each session
5. Each of the following tools would be useful in analyzing customer data EXCEPT
a. Pareto chart
b. PDPC
c. Control chart
d. House of quality
6. A company was building a brand-new process to meet a specific customer's needs and requirements. The customer feedback with respect to their product or service fell into three main categories: 1. Their 'must haves' 2. Their 'wants' and 3. Features that the customer didn't even know they wanted-but were glad to get. Which tool or approach best explains how they derived this information?
a. Force Field Analysis
b. Kano Diagram
c. Fishbone Diagram
d. Pareto Chart
7. Which of the following is true of Six Sigma?
a. A highly-disciplined methodology
b. A business philosophy to delight the customer
c. A focus on near-perfect products and services
d. A management strategy that uses projects to achieve breakthrough improvements
e. An approach to process improvement that utilizes a variety of statistical, graphic, and decision-making tools
f. A methodology that includes both DMAIC and DMADV
g. A decision-making process based on data
i. A, b, d, e and g only
ii. A, b, c, d, e, and g only
iii. A, b, d, e, f, and g only
iv. A, b, c, d, e, f, and g
8. Your project team has completed mapping a core business process. The process owner now wants to better understand where failures are occurring in the process, what the severity of those failures is, how frequently the failure occur, and the ability to detect them. As a project team's Six Sigma Black Belt, which Six Sigma tool would you recommend?
a. Quality Function Deployment (QFD)
b. House of Quality
c. Effect Validation of Processes (EVOP)
d. Failure Mode and Effects Analysis (FMEA)
9. In Taguchi's lost function, the quality loss is zero when the quality characteristic, "y"
a. Is greater than or equal to three standard deviations
b. Is at the quality target "m"
c. Is less than or equal to three standard deviations
d. Is within specification limits
10. Replication in Design of Experiments
a. Is useful to estimate experimental error
b. Is useful in determine curvature effect
c. Cuts the number of trial in half
d. Means that the design runs are randomized