1 what are some organizational culture issues that, Ask an Expert

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1. What are some organizational culture issues that management must address as they strive for long-run stability and growth?

2. American Airlines, through the use of its SABRE reservation system, realized the potential of yield management. Through such a system, it monitored the status of its upcoming flights and competitors' flights continuously to make pricing and allocation decisions on unsold seats.

(a) Discuss the impact of this on customer satisfaction.

(b) Could it lead to customer dissatisfaction?

(d) Could such yield management practices be used in other industries? Explain through specifics.

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Category:- Statistics and Probability
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