1. If you aren't participating in our class discussions, you are losing an opportunity to improve your competency in one of the areas employers value most.

True

False

2. In our class discussions, we referred to the ability to tailor your communicating for different audiences as

a. being flexible

b. being creative

c. being easy to get along with

d. being bilingual

3. In our class discussions, "We've already fired all the dumb guys" means

a. Organizations are increasingly making use of difficult competency assessments to eliminate unproductive workers.

b. Some unethical organizations are unfairly targeting workers with low IQ scores.

c. For managerial jobs, you are unlikely to be given easy problems to solve.

d. All the above

4. In the clip from the movie "Office Space," when Lumbergh asks Peter (the worker) 'Did you get the memo?' this probably indicates

a. Lumbergh sees communicating as the sending and receiving of messages.

b. Lumbergh sees his responsibility to communicate as having been satisfied, because he already sent the message (i.e. the 'memo').

c. Lumbergh blames Peter (the worker) for the miscommunication.

d. Lumbergh is not taking any responsibility for Peter's understanding.

e. all the above

5. Looking at management as a social discipline, instead of as a technical discipline...

a. is a trend that has been underway since the 1970s.

b. can be useful for your career, as it aligns with the competencies employers are looking for.

c. can be detrimental for your career, if you adopt this perspective in more tradational/conservative work environments.

d. All the above

6. Problem framing is the activity of looking at the problem from multiple, different perspectives.

True

False

7. Rational presuasion alone is not a particularly effective way of getting things done.

a. True, because the required analytical calculations are time consuming.

b. False, because all important decisions are based on rational alanyses.

c. True, because people are usually unwilling to go along with your plans, based on rational analyses alone.

d. True, because business decisions are based on emotions, not analysis.

8. Storytelling is an important competency for almost every job, including highly technical or specialized jobs.

True

False

9. Teams that have worked together effectively for an extended time, can make effective use of the sender-receiver approach to communicating.

True

False