1. Discuss the Conflict Grid. What kind of person is a 9/1, 1/9, 5/5, 9/9, 1/1? When is it appropriate to use each of the styles? What style is most recommended for effective conflict resolution?

2. Discuss the 4 communication behavior styles for handling conflict: Aggressive, Passive-aggressive, Non-assertive, and Assertive. What are the advantages and disadvantages? When would you want to use each? When would you not want to use each? What are the criteria for selecting the type of communication behavior style to use?

3. Discuss the characteristics of the following conflict strategies. What are the pros and cons of each? When should you use or not use them?

a. Avoidance

b. Accommodation

c. Competition

d. Compromise

e. Collaboration.

4. Discuss the roles you believe religion plays in conflict management and resolution on the international scene. Support your response from essays from Helmick & Petersen.

5. Discuss the 6 steps to confronting others presented in Cahn & Abigail 6.

6. Discuss the following communication strategies as they related to handling conflict in a positive way:

1. "I" statements - Sande, Cahn & Abigail, Borisoff & Victor

2. speaking the truth in love.

3. Minimax principle

4. concession

5. threats

6. thromise

7. compensation

8. logrolling

9. bridging

10. BATNA

11. Consider commonalities

12. tag lines

13. forgiveness

14. empathy

15. selfishness/selflessness

16. aspiration points

17. win/win vs. win/lose

18. power

19. equality

20. language use

21. trust vs. distrust

22. stress

23. anger

24. reconciliation

25. climates

26. defensive communication

27. supportive communication

28. disconfirming response

29. provisionalism.