1. Which of the following is not a characteristic of online databases?

a. They often categorize information by subject area.

b. They offer access to billions of records of the world's published literature.

c. Using them often requires knowledge of basic search techniques.

d. Most of them are available free of charge.

2. Unlike Internet search engines, online databases

a. can be accessed only from a library.

b. offer access to back issues of many newspapers, magazines, and professional journals.

c. are rarely up-to-date.

d. do not require a subscription.

3. When conducting a database search, you use wildcards to

a. find similar spellings of your search terms.

b. provide variations on your key terms.

c. help you find plurals and alternative spellings of your key words.

d. do all of the above.

4. To conduct an effective database search

a. choose one search engine and stick with it.

b. enter variations of your search terms to increase the likelihood of obtaining desirable "hits."

c. use long search phrases rather than short ones or single terms.

d. avoid Boolean operators.

5. Newsfeeds

a. take all the hassles out of Internet research.

b. are too technical for most researchers.

c. require nothing of the user to set them up.

d. are an ideal way to stay up-to-date on subjects that are likely to change

or develop over time.

6. A bar chart would be particularly useful for

a. illustrating what percentages of a company's monthly budget are spent on utilities and other expenses.

b. comparing market shares of three breakfast cereals from 1987 to 1990.

c. showing the stages in production of a jet engine.

d. depicting the proportion of advertising dollars spent on various major me

dia.

7. A segmented bar chart

a. shows how individual components contribute to a total number.

b. shows the correlation between two items.

c. compares quantities that require different intervals.

d. identifies positive and negative values.

8. A chart that uses symbols instead of words or numbers to portray data is called a

a. Gantt chart.

b. surface chart.

c. combination chart.

d. pictogram.

9. A Gantt chart is a type of

a. pictogram.

b. line chart.

c. Time line chart.

d. pie chart.

10. When you want to track progress toward completing a project, you should use

a. an organizational chart.

b. a Gantt chart.

c. a pie chart.

d. a pictogram.

11. The best way to illustrate how the parts of a whole are distributed is with a

a. pie chart.

b. line chart.

c. bar chart.

d. flowchart.

12. Which of the following is not a useful strategy in preparing business reports?

a. Understand and meet audience expectations.

b. Use the same format for reports, regardless of length.

c. Keep your report as short as possible.

d. All of the above are useful strategies.

13. Monitor/control reports include

a. policies and procedures.

b. plans, operating reports, and personal activity reports.

c. solicited and unsolicited sales proposals.

d. research, justification, and troubleshooting reports.

14. Policy and procedure reports are used for

a. documenting compliance with government regulations.

b. monitoring and controlling operations.

c. conveying guidelines and other organizational decisions.

d. presenting and analyzing the alternative solutions to a problem.

15. Compliance reports are generally required by

a. parent companies.

b. accounting departments.

c. government agencies.

d. marketing departments.

16. A public corporation filing a quarterly tax report would be providing

a. a progress report.

b. a compliance report.

c. a justification report.

d. a periodic operating report.

17. A contractor submitting a weekly report on work done to date would be providing the client with

a. an interim progress report.

b. an interim compliance report.

c. a justification report.

d. a periodic operating report.

18. In the close of a report that proposes a specific course of action, you should

a. provide hints on what the audience should do so you don't sound like you're giving orders.

b. instruct your audience to contact you about what they should do next.

c. make sure your readers understand exactly what's expected of them and when it's expected.

d. any of the above.

19. If you end up with multiple conclusions, recommendations, or actions in your report, it is best to

a. go back to the drawing board and cut them down to one or two, at the most.

b. combine similar items to make it easy on your readers.

c. number and list them.

d. leave them out of the report itself and include them in an appendix.

20. The writing for a proposal should

a. follow the AIDA plan.

b. follow the plan for good-news messages.

c. avoid the "you" attitude.

d. be as vague as possible.

21. The introduction of a solicited proposal

a. need not be as detailed as that of an unsolicited proposal.

b. should refer specifically to the RFP that initiated it.

c. should downplay the magnitude of the problem you're addressing.

d. is expected to be much longer than that of an unsolicited proposal.

22. Which of the following is not an element normally included in the introduction section of a proposal?

a. Background/statement of the problem

b. Proposed solution to the problem

c. The scope of the report

d. Statement of qualifications

23. "Delimitations" are

a. market conditions that allow a company to adopt your proposal.

b. employee restraints that have recently been lifted.

c. the scope of your proposal.

d. harsh realities that may prevent your audience from adopting your proposal.

24. In the body of a proposal, the section describing the concept, product, or service you have to offer can be called

a. Technical Proposal

b. Research Design

c. Issues for Analysis

d. any of the above

25. The synopsis of a formal report is

a. a concise overview of the report's most important points.

b. a short summary containing subheadings and visual aids.

c. usually anywhere from two to five pages.

d. all of the above.