The Business Research Lab provides businesses with various research tools to measure employee and customer satisfaction. At its website (http://www.busreslab.com), the organization offers survey demonstrations, tips, and examples. Some of the examples describe supervisor behaviors, which as described in the chapter, can be linked to employee satisfaction.

Visit this website. In the "Search Results" space type in "Good Bosses." Read some of the examples people have submitted about good supervision. Then read some stories under "Bad Bosses." Finally, answer the following questions.

Questions

1. Summarize an example of a "good boss." How did this supervisor contribute to the employee's satisfaction? Do you think this behavior benefited the organization or just one or a few employees personally?

2. Summarize an example of a "bad boss." How did this supervisor undermine the employee's satisfaction? Did this behavior harm the organization or just one or a few employees personally?

3. In the case of the positive behavior you described in Question 1, should the organization promote this kind of behavior among its managers? If so, how can human resource management encourage the behavior?

4. In the case of the negative behavior you described in Question 2, should the organization discourage this kind of behavior by managers? If so, how can human resource management discourage the behavior?