Question 1

Your Manager has recently heard about the use of "Digital Dashboards", but is unsure what they are and how they can be used.  Prepare a summary for your Manager explaining what "Digital Dashboards" are and how they can be used to improve business performance.  Include information on a potential supplier of this type of product, noting pricing and features available.

Question 2

"Bring Your Own Devices" (BYOD) present new possibilities and challenges for organisations of all sizes.

In relation to an organisations network and users, outline the benefits and complications that may arise from BYOD (eg. Smartphones, Tablets and Wi-Fi Laptops).

Question 3

You have been hired by manufacturing organisation STAR to review their logistics department. The organisation is looking to improve efficiencies in this area. Prior to being able to make any recommendations, you must first understand the current process being undertaken. Below are the notes that you have taken during you discussion with the logistics manager of STAR.

"The sales order is received and sent by the sales office to the warehouse clerk. The warehouse clerk checks for availability of the goods. The warehouse clerk generates a picking slip. This is then used to pick the goods that have been ordered and then the goods are packed in a box. As the goods are packed, the items on the picking slip are initialled in indicate that the correct quantities have been taken from the shelves and packed. The boxed goods, sales order and picking slip are then forwarded to the dispatch administrator. The dispatch administrator compares the details of the picking slip to the items in the box. If there is any discrepancy between the packed goods and the documentation, it is resolved by the warehouse manager.

Once the goods and the documentation are matched, the dispatch administrator keys the details of the order into the computer; the details are stored in the 'goods packed' file. The computer then displays a list of approved couriers. The list of approved couriers is stored in the 'authorised courier' file in the computer. The administrator selects a courier form the list and clicks 'confirm'. The computer retrieves the details from the goods packed file, adds the courier details, saves the updated data I the goods packed file and displays the full details on the computer screen. The dispatch officer then reviews the details on the screen and clicks 'accept details'. A shipping notice is created, which is stored in the 'shipping notice' file, and a bill of lading, which is stored in the 'bill of lading' file.

Two copies of the shipping notice and one copy of the bill of lading are printed. The bill of lading and one copy of the shipping notice are attached to the box containing the goods, and placed in the shipping area. The courier collects and delivers the goods to the customer. The sales order and picking slip are matched to the shipping notice and sent to accounts receivable. In accounts receivable, the sales order, packing slip and shipping notice are matched with the customer's purchase order (stored in the 'orders awaiting delivery' file) and filed by shipment date in the 'orders to be invoiced' file."

Using the details from your discussion with the logistics manager and an applicable system tool, create a level 0 data flow diagram to document the existing system from sales office to customer.

Question 4

Mr Jimmy Cash owns a number of successful businesses. He has become aware of some irregularities in one of his small businesses "Cash Enterprises" and has asked you to investigate.

Your initial investigations uncover the following information from Sally the bookkeeper:

1. Regular transfer of unauthorised payments into her personal investment account

2. Paying herself for overtime that was not worked

3. Paying herself additional Superannuation amounts

4. Weekly payments of $5000 to Bill's Cleaning Services (run by Sally's husband) for routine cleaning services

5. Sally never took leave, claiming that her role was too important to be absent

Write a Business Report (in report format) to Jimmy outlining:

• the risks and internal control issues that were uncovered in your investigation
• Any recommendations to Jimmy to avoid these risks in future