Non-profit seeking organizations

The absence of the profit measure in non-profit seeking organizations causes problems for the measurement of their efficiency and effectiveness.

Required

Explain why the absence of the profit measure should be a cause of the problems referred to.

A public health clinic is the subject of a scheme to measure its efficiency and effectiveness.

Amongst a number of factors, the 'quality of care provided' has been included as an aspect of the clinic's service to be measured. Three features of 'quality of care provided' have been listed.

(ii) Clinic's adherence to appointment times

(iii) Patients' ability to contact the clinic and make appointment without difficulty

(iv) The provision of a comprehensive patient health monitoring programme

Required

• Suggest a set of quantitative measures which can be used to identify the effective level of achievement of each of the features listed.
• Indicate how these measures could be combined into a single 'quality of care' measure.