1. Which of the following is a false statement about feedback across national boundaries?

A. In Thailand, managers avoid giving negative feedback to employees because they fear this would cause them to have bad karma.
B. In Mexico, managers are expected to provide positive feedback before focusing the discussion on behaviors the employee needs to improve.
C. The content of the feedback is more important than the manner of giving it.
D. Employees around the world appreciate positive feedback.

2. Which of the following is a false statement about the performance management process across national boundaries?

A. The general principles of performance management apply in most countries, but the specific methods that work in one country may fail in another.
B. While the measures used may vary from country to country, the legal requirements remain the same as those in the United States.
C. Although employees around the world appreciate feedback, U.S. employees are generally much more used to direct feedback than are employees in other countries.
D. The extent to which managers measure performance varies from one country to another, with some organizations having to update their performance plans more often than once a year.

3. According to research, organizations that introduce high-performance work practices usually experience increases in three of the following areas. Which is not an area in which an organization can expect to experience an increase as a result of introducing high-performance work practices?

A. Employee turnover
B. Employee satisfaction
C. Productivity
D. Long-term financial performance

4. Which of the following is a correct statement about an organizing campaign?

A. During an organizing campaign, only one union can appear on the ballot.
B. During an organizing campaign, the NLRB conducts a secret-ballot election if only 30 to 50 percent of employees signed cards.
C. During an organizing campaign, a union is automatically recognized if most number of employees agree.
D. During an organizing campaign, unions determine the appropriate bargaining unit.

5. Which of the following is a false statement regarding cross-cultural preparation needed during the phases of an international assignment?

A. Training may range from lectures for employees and their families to visits to culturally diverse communities.
B. Preparation for departure includes language instruction and an orientation to the foreign country's culture.
C. Preparation is required only for the employees, not their families.
D. Preparation is required for the return home.

6. Which of the following is a false statement about unfair-labor-practice charges?

A. Charges must be filed within 12 months of the alleged unfair labor practice.
B. Complaints may be deferred to an agreed-upon employer-union grievance procedure.
C. Charges are filed with the NLRB.
D. If the charges are investigated and found to have merit, a formal complaint is issued.

7. High-performance work systems emphasize three of the following. Which is not emphasized by highperformance work systems?

A. Silo thinking
B. Development
C. Career management
D. Training

8. Three typical questions asked for assessing candidates for overseas assignments about family considerations are among the following. Which is not a typical question about family considerations for an overseas assignment candidate?

A. How is each member of the family reacting to this possible move?
B. How many moves has the family made in the past among different cities or parts of the United States?
C. Can the candidate work without supervision?
D. What is the spouse's goal in this move?

9. Which of the following statements about expert systems is false?

A. Expert systems can increase efficiency by enabling fewer or less-skilled employees to do work that otherwise would require many highly skilled employees.
B. Expert systems help avoid the errors that can result from fatigue and decision-making biases.
C. Expert systems provide consistency in decision making.
D. Expert systems deliver high-quality decisions at a high cost.

10. Which of the following employee groups is most likely to be excluded by the NLRB from participating in organizing activities and being a member of the bargaining unit?

A. Employees who have been on strike for economic reasons for less than one year and who have been replaced by other employees
B. Employees with certain supervisory duties
C. Employees covered by multiple employers
D. Employees in multiple facilities within a single employer

11. The economic approach to evaluating the effectiveness of HR practices focuses on

A. determining the dollar value of a program's costs and benefits.
B. comparing the company's HRM costs to those of major competitors.
C. determining whether the HR practice had the intended effect.
D. reviewing the various outcomes of the HR functions.

12. Which of the following is an advantage of a relational database?

A. Users can file or retrieve information according to any field across different bases.
B. Information is stored in one large file.
C. It helps people arrive at decisions that reflect expert knowledge.
D. Databases are stored in a central location.

13. Union membership in the United States peaked in the

A. 1950s.
B. 1990s.
C. 1980s.
D. 1960s.

14. Which of the following is not a measure for an HRM audit for staffing?

A. Fairness of existing job evaluation system in assigning grades and salaries
B. Anticipation of personnel needs
C. Timeliness of referring qualified workers to line supervisors
D. Treatment of applicants

15. When negotiating their first labor contract, over _______ of parties are unable to reach an agreement.

A. three-fourths
B. one-fourth
C. one-third
D. one-half

16. Which of the following is a false statement about the goals of management?

A. Management goals are to increase the organization's profits.
B. Management's concern is that a union will create higher costs in wages and benefits, as well as raise the risk of work stoppages.
C. Management prefers to increase wages and benefits and allow flexibility of work rules and schedules.
D. Management's goals continue to emphasize restraining costs and improving output.

17. Which of the following is a false statement about an HRIS?

A. It lets a user sort the data by any of the fields.
B. The system is designed to serve only the HR staff.
C. Separate files can be linked by common elements.
D. HR staff can retrieve information about specific applicants.

18. The Hofstede dimension that deals with the degree to which a culture prefers structured conditions is

A. risk aversion.
B. uncertainty avoidance.
C. individualism.
D. power distance.

19. Which of the following is a false statement about international labor relations?

A. In countries such as Germany, management has an incentive to build cooperative relationships because labor representatives participate in company decision-making activities and sit on companies' boards of directors.
B. Day-to-day decisions about labor relations are usually handled by each foreign subsidiary.
C. Most U.S. organizations, in contrast to European organizations, bargain with a union representing an entire industry's employees, rather than with local union.
D. U.S. organizations, in comparison with European organizations, exert more centralized control over labor relations in the various countries where they operate.

20. The most notable disadvantage for virtual expatriates is the

A. amount of time they must spend away from friends and family while on assignment.
B. isolation that comes with never returning to their home countries.
C. difficulty they'll experience in building relationships with host-country personnel.
D. loss in income they'll experience as a result of accepting their overseas assignment.