You are the head of department with a team of software engineers. You are meeting with the team to discuss how to implement a kaizen program to reduce the number of mistakes made in developing and writing computer code. Presently, your employees are each responsible for a different section of the code and they typically just hand off their work to the person next in line, which is the point at which errors often creep in. You are contemplating introducing a computer-aided design process that will make each employee’s code-writing activities explicit. This will likely cause considerable conflict among employees because it will complicate their work activities.

Questions How can you manage the change process to reduce employees’ likely resistance to the changes that will take place in the work process?

What kind of reward system could you devise to motivate employees to contribute to make suggestions for improving the new system?