Write a letter that is no longer than 2 pages that responds to a customer complaint. You can either imagine that your company has received a complaint from a customer or client about a product, policy, or service, or you can work from a real life example based on your own workplace or a former workplace. Don' t choose a topic that focuses on one employee's bad attitude. Focus on something relating to problems that can be addressed by improvements to communication or procedures. Your goal here is to encourage the customer to return by solving the problem and perhaps offering incentives