Which of the following statements best describes the underlying philosophy of Deming’s work in the area of quality assurance?
The cause of poor quality and low productivity is the system and not the employees.
The quality of an organization’s goods and services can affect the organization in many ways.
Quality is determined in relation to the specifications or standards set in the design stages.
The system should be customer driven and involve only the top management.
Effective operations control is attained by applying the basic control concepts to the operations function of the organization.