What are the four stages of team performance?  How does effective management of each stage ensure team success?

How can managers and team leaders ensure success in situations when physicians are involved?

Name the two situations in which most organizations deploy quality improvement teams.  Provide an example of each from your experience.

Describe crew resource management.  Discuss the origins and advantages of this approach.

What are the most common methods of generating ideas in a group?  Describe each approach with necessary caveats.

How do groups create manageable lists of tasks from a brainstorming exercise?  Describe the process and expected outcome.

REFERENCES:

Lighter, D. (2011). Advanced Performance Improvement in Health Care Principles and Methods. Boston: Jones and Bartlett Publishers, LLC.