1. What are the advantages and disadvantages to FSC's decision to not use the BSC as a performance tool-i.e., linking it to the employee evaluation and reward system?
2. What are the advantages of using a BSC in an organization that is merging different departments?
3. Based on the summary of the employee survey results for 2006 provided in Exhibit 11, discuss any trends that you see in the data when comparing the development of the performance measurement system. Are any of the results contrary to your expectations? If so, do you have any ideas about what may be causing the unexpected results?