Table of Contents
1. EXECUTIVE SUMMARY
2. INTRODUCTION
2.1 Background
2.2 Scope
2.3 Assumptions and Dependencies
2.4 Risks
3. BUSINESS REQUIREMENTS
3.1 Business Requirements Context Diagram
4. PROCESS FLOW
4.1 Current Process Flow Description
4.2 Current Process Flow Diagram
4.3 Proposed Process Flow Description
4.4 Proposed Process Flow Diagram
5. CATALOG OF FEATURES
6. HARDWARE REQUIREMENTS
7. SOFTWARE REQUIREMENTS

1. EXECUTIVE SUMMARY
Riordan Manufacturing's management team has identified a number of different areas of opportunity to help promote fundamental business improvement. Team C has been tasked with the duty of performing consultation work to help firm up some of the various business requirements each functional area would like to have addressed and put together a recommendation for improvement coupled with a formal service request that documents each recommendation. While making discoveries about Riordan Manufacturing's internal procedures, and through careful analysis of leadership's feedback, the team has put together a service request document herein that includes a series of requirements to help make the improvements to existing or to-be-developed procedures and mechanisms for conducting business. The overall goal of the project is to make Riordan as profitable as possible by addressing the business requirements identified in a holistic and concise manner. Among the improvement areas included, some of the more common themes among the functional leadership team that have emerged have revolved around the following conceptual improvements:

•  finance and accounting processes
•  inventory process
•  supply chain management
•  quality assurance
•  compensation/personnel satisfaction

With the feedback provided, the consulting team believes a turn-around in the subject areas above will greatly increase Riordan Manufacturing's competitive advantage and yield greater business processes further increasing efficiency and the company's ability to satisfy customer expectations.
To better identify some specific direction the team will address in the service request, an executive summary of the specific improvement areas. As the reader progresses through this document, team C would like to reinforce that the summary identifies purely conceptual areas to be addressed and