Southeast Suites operates a regional hotel chain. Each hotel is operated by a manager and an assistant manager/controller. Many of the staff who run the front desk, clean the rooms, and prepare the breakfast buffet work part time or have a second job, so employee turnover is high.

Assistant manager/controller Terry Dunn asked the new bookkeeper to help prepare the hotel's master budget. The master budget is prepared once a year and is submitted to company headquarters for approval. Once approved, the master budget is used to evaluate the hotel's performance. These performance evaluations affect hotel managers' bonuses, and they also affect company decisions on which hotels deserve extra funds for capital improvements.

When the budget was almost complete, Dunn asked the bookkeeper to increase amounts budgeted for labor and supplies by 15%. When asked why, Dunn responded that hotel manager Clay Murry told her to do this when she began working at the hotel. Murry explained that this budgetary cushion gave him flexibility in running the hotel. For example, because company headquarters tightly controls capital improvement funds, Murry can use the extra money budgeted for labor and supplies to replace broken televisions or pay "bonuses" to keep valued employees. Dunn initially accepted this explanation becuase she had observed similar behavior a the hotel where she worked previously.

Requirements:

Put yourself in Dunn's position. In deciding how to deal with the situation, answer the following questions:

(1) What is the ethical issue.

(2) What are the options?

(3) What are the possible consequences?

(4) What should you do?

(5) Do you feel that headquarters has created an effective performance evaluation system? Recall Stakeholder Theory learned in Module 1 and the balanced score card approach for performance evaluation. If it is true that what gets measured (and rewarded) is what gets done, recommend changes company headquarters make to eliminate perverse incentives and realign the performance evaluation system to improve overall hotel performance.