Skills and Knowledge Activity

Objective - To provide you with an opportunity to demonstrate your knowledge of the foundation skills, knowledge evidence and performance evidence.

Activity -

Complete the following individually and attach your completed work to your workbook.

The answers to the following questions will enable you to demonstrate your knowledge of:
- Reading
- Writing
- Oral communication
- Numeracy
- Navigate the world of work Interact with others
- Get the work done
- Change management process or cycle and strategies for communicating and embedding change
- Organisational behaviour and the external environment impact on change strategies
- Components of a change management project plan
- Potential barriers to change and the possible strategies to address barriers

Answer each question in as much detail as possible, considering your organisational requirements for each one.

1. Describe a process or cycle for managing organisational change effectively.

2. What are the components of a change management project plan?

3. Identify six external environmental factors which can impact on change strategies. Give two examples of relevant areas under each category.

4. Describe how organisational behaviour can affect a change management programme.

5. List three potential barriers to change in your organisation and describe specifically how those barriers may impede the change process.

6. Describe three strategies for embedding change in an organisation. You should mention how the project leader can use their interpersonal and leadership skills to support this.

Major Activity

Attach your completed answers to the workbook.

You must individually, answer the following questions in full to show your competency of each element:

1. Identify change requirements and opportunities
2. Develop change management strategy
3. Implement change management strategy

Describe how you would identify a need for strategic change in an organisation by describing the following processes:

1. Analysing organisational objectives

2. Reviewing existing policies and practices

3. Researching external events or trends

4. Reviewing performance gaps, business opportunities or threats, management decisions

5. Consulting with relevant managers, specialists and experts.

Describe how you would develop a change management strategy for an organisation, including how to:

6. Conduct a cost-benefit analysis for the change

7. Identify barriers to the change

8. Undertake a risk analysis and agree mitigation strategies

9. Develop a change management project plan

10. Obtain approval from the relevant authorities

11. Assign resources to the project and agree reporting protocols.

Describe how you would implement the change management strategy including how to:

12. Develop and implement a communication/education plan to promote the change and minimise loss

13. Consult with relevant groups and individuals for their input to the change process

14. Identify and respond to any barriers to the change

15. Action any interventions and activities according to the plan

16. Activate strategies to embed the change

17. Evaluate and review the change

18. Modify the project plan when necessary.