(Answered) Question nonfinancial measures of quality manufacturing

Accounting

Question: Nonfinancial measures of quality, manufacturing cycle efficiency. (CMA, adapted) Turnkey Manufacturing evaluates the performance of its production managers based on a variety of factors, including cost, quality, and cycle time. The following are nonfinancial measures for quality and time for 2016 and 2017 for its only product:

The following information relates to the average amount of time needed to complete an order:

1. Compute the manufacturing cycle efficiency for an order for 2016 and 2017.

2. For each year 2016 and 2017, calculate the following:

a. Percentage of goods returned

b. Defective units reworked as a percentage of units shipped

c. Percentage of on-time deliveries

d. Percentage of hours spent by each employee on quality training

3. Evaluate management's performance on quality and timeliness in 2016 and 2017.

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