Question 1. Which of the following refers to the tendency to see one's own personal traits in other people?
Answer
Perceptual defense
Projection
Stereotyping
The halo effect
Figure-ground

Question 2. Which of the following is the tendency to assign an individual to a group or broad category and then to attribute widely held generalizations about the group to the individual?
Answer
Stereotyping
Projection
Figure-ground
The halo effect
Perceptual defense

Question 3. ____ is considered by many employees to be the most effective work-life practice.
Answer
Daily flextime
Offsite childcare
Work from home network
Telecommunication
Reduced work schedule

Question 4. Which of the following describes the last step in the perception process?
Answer
Observing information
Screening the information
Selecting what to process
Organizing the selected data into patterns
Transmitting the observed information

Question 5. The key assumption of Hersey and Blanchard's situational theory is that subordinates vary in their
Answer
readiness level.
satisfaction level.
level of commitment.
level of security.

Question 6. In general, research has found a(n) ____ relationship between personal traits and leader success.
Answer
strong
weak
positive
negative
inverse

Question 7. Which of the following types of leader is one who has the ability to motivate subordinates to transcend their expected performance?
Answer
Transactional
Charismatic
Traditional
Supportive
Team

Question 8. Two leadership styles used by Fiedler in his contingency theory were
Answer
employee-centered and job-centered.
consideration and initiating structure.
concern for people and concern for production.
relationship-oriented and task-oriented.
employee-oriented and relations-oriented.

Question 9. Which of the following refers to the degree to which an employee performs a total job with a recognizable beginning and ending?
Answer
Task complexity
Task identity
Task significance
Task structure
None of these

Question 10. According to Maslow, the highest order needs are
Answer
self-actualization needs.
physiological needs.
esteem needs.
belongingness needs.
safety needs

Question 11. Alderfer referred to the needs for physical well being as ____ needs.
Answer
physiological
existence
belongingness
relatedness
growth

Question 12. ____ describe the most basic human physical needs, including food, water and oxygen.
Answer
Self-actualization needs
Physiological needs
Esteem needs
Belongingness needs
Safety needs

Question 13. ____ focus on employee learning of desired work behaviors.
Answer
Contingency theories
Situational theories
Content theories
Process theories
Reinforcement theories

Question 14. What are the key elements of communication?
Answer
Encoding, message, and feedback
Encoding, noise, and symbols
Message, circuit, and decoding
Feedback, message, and perception
Feedback, circuit, and perception

Question 15. Communication is defined by the text as the process by which information is
Answer
shared.
exchanged and understood by two or more people, usually with the intent to motivate or influence behavior.
received.
transmitted to others.
stored.

Question 16. Which of these is the richest medium for communication?
Answer
Telephone conversations
Face to face contact
Electronic media
Written media
Voice mail

Question 17. The grapevine is an important means of communication that exists in companies. Most of the information passed through the grapevine is
Answer
personal information.
vicious gossip.
business-related.
destructive because it is not accurate.

Question 18. ____ is the extent to which team members are attracted to the team and motivated to remain in it.
Answer
Norming
Commitment
Caring
Cohesiveness

Question 19. ____ is a role in which the individual provides support for team members' emotional needs.
Answer
A task specialist role
A dual role
A nonparticipator role
A socioemotional role

Question 20. ____ is a collaborative approach to negotiation that is based on a win-win assumption, whereby the parties want to come up with a creative solution that benefits both sides of the conflict.
Answer
BATNA
A bargaining zone
Mediation
Integrative negotiation
Distributive negotiation

Question 21. There are two types of roles that emerge in teams. They are the ____ role and the ____ role.
Answer
task specialist, socioeconomic
generalists, socioeconomic
task specialist, socioemotional
generalists, socioemotional
socioemotional, socioeconomic

Question 22. Which of the following is a ratio that measures the firm's internal performance with respect to key activities defined by management?
Answer
A liquidity ratio
An activity ratio
Return on total assets
A current ratio
Profit margin on sales

Question 23. ____ indicators focus on production and operating statistics.
Answer
Financial performance
Business process
Critical success
Potential for learning and growth
Performance measurement

Question 24. Which of the following is a control system that measures performance in terms of after-tax profits minus the cost of capital invested in tangible assets?
Answer
Open-book management
Economic value-added system
Activity-based costing
Inappropriate control system

Question 25. The ____ offers some indication of the degree to which various countries are open regarding economic matters.
Answer
Opacity Index
Economic Index
Clarity Index
National Index
Foreign Economy Index