Question 1
Shirley works in the human resource department at Turtle Shells, Inc. She believes she is seeing an increase in drinking problems among the workforce. She thinks she needs to investigate further. She is at what stage of the managerial decision making process?
Answer
Diagnosis and analysis of causes
Development of alternatives
Recognition of decision requirement
Evaluation and feedback
Selection of desired alternatives

Question 2
People with a(n) ____ style usually are concerned with the personal development of others and may make decisions that help others achieve their goals.
Answer
classical
analytic
logical
behavioral
conceptual

Question 3
____ has the highest possibility of failure.
Answer
The condition of certainty
The condition of ambiguity
The condition of uncertainty
The condition of risk

Question 4
Programmed decisions are made in response to ____ organizational problems.
Answer
unusual
recurring
significant
minor
unique

Question 5
____ refers to the process of identifying problems and then resolving them.
Answer
Organizing
Controlling
Decision-making
Planning
Leading

Question 6
____ departments include all of those that provide specialized skills in support of ____ departments.
Answer
Line; staff
Staff; line
Primary; functional
Functional; primary
Line; functional

Question 7
____ are brought together as a formal department in the organization.
Answer
Cross-functional teams
Permanent teams
Formal teams
Ad-hoc teams
Task teams

Question 8
____ refers to a clearly defined line of authority in the organization that includes all employees.
Answer
Scalar principle
Unity of command
Work specialization
Division of labor
Span of management

Question 9
____ means that each employee is held accountable to only one supervisor.
Answer
Scalar principle
Unity of command
Work specialization
Division of labor
Span of management

Question 10
Which of the following is the basis for grouping positions into departments and departments into the total organization?
Answer
Departmentalization
Centralization
Decentralization
Formalization
Specialization

Question 11
Today's most successful companies are including ____ directly in the product and service development process.
Answer
employees
internal buyers
competitors
customers

Question 12

Which of the following refers to the generation of novel solutions to perceived problems?
Answer
Problem solving
Organizational development
Creativity
Brainstorming
Perceived solution

Question 13
Organizational development specialists identify three distinct steps for achieving behavioral and attitudinal changes. These are
Answer
freezing, changing, and intervention.
unfreezing, change agent, and freezing.
unfreezing, changing, and refreezing.
intervention, refreezing, and change agent.

Question 14
____ change is a change in the organization's product or service outputs.
Answer
Technology
Product
Entrepreneurship
Creative
Incremental

Question 15
Organizational development can help managers address problems such as merger/acquisitions, conflict management, and ____.
Answer
cultural changes
force field analysis
organizational productivity
organizational decline/revitalization

Question 16
One of the most dangerous performance evaluation errors is ____, which places an employee into a class or category based on one or a few traits or characteristics.
Answer
Homogeneity
The halo effect
Stereotyping
Diversion
Leniency

Question 17
____ has led to the elimination of many positions in organizations.
Answer
Globalization
Insourcing
Differentiation
Restructuring

Question 18
The process of observing and evaluating an employee's performance, recording the assessment, and providing feedback to the employee is referred to as
Answer
orientation training
classroom training
a paper-and-pencil test
performance appraisal

Question 19
Which of the following is a device for collecting information about an applicant's education, previous job experience, and other background characteristics?
Answer
Employment test
An assessment center
An application form
An affirmative action form
A Privacy form

Question 20
The ____ prohibits discrimination against qualified individuals by employers for a demand of "reasonable accommodation."
Answer
Civil Rights Act
American with Disabilities Act
Vocational Rehabilitation Act
Family and Medical Leave Act
Equal Pay Act

Question 21
Which workforce generation category is characterized as ambitious but lacking loyalty to the organization?
Answer
Generation X
Generation Y
Baby boomers
Teeny bopper
Generation A

Question 22
Which of the following prohibits discrimination on the basis of race, color, religion, national origin, and sex?
Answer
Age Discrimination in Employment Act
Title VII of the Civil Rights Act of 1964
Equal Pay Act of 1963
Americans with Disabilities Act
Title VIII of the Civil Rights Act Amendment of 1972

Question 23
Which of the following is an invisible barrier that separates women and minorities from top management positions?
Answer
The barrier to entry
Affirmative action
Equal opportunity
The glass ceiling
The glass wall

Question 24
Which of the following refers to special training to help people identify their own cultural boundaries, prejudices, and stereotypes and to develop the skills for managing and working in a diverse workplace?
Answer
Globalization training
Human resource training
Cultural training
Diversity training
Empathy training

Question 25
Which is the highest level of sexual harassment?
Answer
Generalized
Inappropriate/offensive
Sexual crimes
Solicitation with promise of reward
Coercion with threat of punishment