Question 1. Managers are responsible for getting activities completed efficiently and achieving the firm's goals by utilizing:

A. Human, financial, and material resources

B .Information, human, and service resources
C. Human resources, organizational competitiveness, and organizational goals
D. Financial resources, top management, and organizational goals

Question 2. A difference between management and leadership can be defined in the following way

A. management is human capital, and leadership is directing staff

B. management is getting things done, and leadership is deciding what needs to be done
C. management is getting things done, and leadership is inspiring action taken by others
D. management is a position of authority or power, and leadership is inspiring action taken by others

Question 3. Three different types of planning used in the function of management are

A. strategic, tactical, and operational

B. strategic, organizational design, and job design
C. job design, job enrichment, and teamwork
D. strategic, organizational design, and operational

Question 4. Triple bottom line refers to the measurement of business performance along

A. social, economic and organizational dimensions

B. social, economic and environmental dimensions
C. economic, organizational, and human performance dimensions
D. environmental, organizational and corporate responsibility

Question 5. The difference between group and team is

A. A collection of people is a group and not necessarily a team
B. Complementary skills are found in a group but not a team
C. The aim and purpose of a group is to perform in the workplace
D. Groups are defined by their relatively small size
Answer Key:

A. Planning
B. Organizing
C. Leading
D. Controlling

Question 6. Strategy formulation answers the question:

A. How do we execute a chosen strategy?
B. What should our strategy be?
C. Where does strategy fit in?
D. How is strategy applied to me?

Question 7. The different aspects of strategy as distinguished by Mintzberg include which of the following?:

A. Consequential
B. Differentiate
C. Realized
D. Permanent

Question 8. Firms that do the product leadership strategy well include which of the following factors:

A. Do not focus on innovation
B. Have superb operations and execution
C. Are in stagnant markets
D. Focus on development, innovation, design, and time to market

Question 9. Which of the following is considered an intangible resources?:

A. Scientific capabilities
B. Production equipment
C. Manufacturing plants
D. Formal reporting structures

Question 10. The intensity of industry competition and an industry's profit potential are a function of which of the following forces of competition?:

A. Power of stockholders
B. Power or employees
C. Global economic conditions
D. Threats posed by new entrants
Answer Key:
Question 11. Goals are outcome statements that define what an organization is trying to accomplish:

A. Programmatically
B. Organizationally
C. Both programmatically and organizationally
D. Internally

Question 12. Characteristics of MBO includes which of the following?:

A. Systematic and organized approach
B. Aims to improve employee morale
C. It improves communication by centralizes decision making
D. Used by managers to track their best customers

Question 13. The following is NOT considered a best practice when managing performance evaluations:

A. Determine how best to use the Balanced Scorecard
B. Ensure that all key staff are involved in the development of the performance management processes
C. Provide additional training for supervisors on how to conduct the mid-year and year-end performance reviews
D. Plan to modify the performance management system over time

Question 14. Among the top motivators driving corporations to engage in CSR include all of the following reasons EXCEPT:

A. Meeting or exceeding budget
B. Ethical considerations
C. Innovation and learning
D. Employee motivation

Question 15. Self-development, individual initiative and organizational loyalty are:

A. Necessary in current principles of behavior in organizations
B. Examples of organizational citizenship behaviors
C. In-role performance standards
D. CSR standards for individual performance

Question 16. The Gilbreths are most famous for:

A. Content Packaging

B. Times studies
C. Productivity reports
D. Time and motion studies

Question 17. Social networks are often referred to as:

A. The invisible organization

B. Important to organizational culture

C. NIH

D. Important to the mission and vision of the organization