Question 1. A potential advantage of electronic communication is __________.
Answer
people are interacting with machines so interactions are often impersonal
allowing broader and more immediate access to information
nonverbal communications is removed from interactions
recipients are typically accurate is identifying the tone or intent of email
people are interacting less with each other directly

Question 2. __________ cultures are very explicit in using the spoken and written word.
Answer
High and low-continuity
Low-content
High-content
Low-context
High-context

Question 3. In comparing two-way communication with one-way communication, research indicates that __________.
Answer
two-way communication is more accurate
one-way communication is more accurate
both types of communication are the same in terms of accuracy
two-way communication is more accurate in large firms, and one-way communication is more accurate in small firms
two-way communication is more accurate in small firms, and one-way communication is more accurate in large firms

Question 4. Software that allows users to view others' real-time availability and readiness to communicate is known as __________.
Answer
the 24/7 environment
presence-aware tools
electronic eavesdropping
privacy tools
flaming

Question 5. Grapevines have the advantage of __________.
Answer
always including the leaders of the organization
separating "those with information" from "those who shouldn't have information"
sharing information that is always correct
ensuring that everyone who needs to hear the information gets the information
being able to transmit information quickly and efficiently

Question 6. "Creative stalling" is an avoidance strategy in the politics of self-protection wherein the manager or employee __________.
Answer
treats customers, clients, or subordinates as numbers, things or objects
accepts blame for the negative consequences of his/her actions
pretends to not be aware of the rules, policies, or procedures or of events that have occurred
adheres strictly to all the rules, policies, and procedures, and does not allow deviations or exceptions
spends time delaying implementation of undesirable changes

Question 7. Political __________ links managers more formally to one another as representatives of their work units.
Answer
savvy
movement
eventfulness
response
action

Question 8. A __________ is the range of authoritative requests to which a subordinate is willing to respond without subjecting the directives to critical evaluation or judgment.
Answer
territory of unconcern
region of inattention
region of insensibility
section of apathy
zone of indifference

Question 9. Which one of the following strategies for exercising relational influence can be defined as "using a direct and forceful personal approach?"
Answer
Assertiveness
Reason
Coalition
Sanctions
Higher authority

Question 10. Milgram designed experiments to determine the extent to which people __________.
Answer
learn from personal failures
obey the commands of an authority figure
are willing to use coercive power to gain influence
are motivated by financial rewards
are willing to learn new things as a means of gaining expert power

Question 11. Hersey and Blanchard argue that situational leadership requires adjusting the leader's emphasis on task behaviors and relationship behaviors according to the __________.
Answer
readiness of followers to perform their tasks
readiness of leaders to empower their followers
willingness of leaders to interact with their followers
willingness of followers to embrace a broad zone of indifference
leader's position power

Question 12. The role of __________ is to promote adaptive or useful change.
Answer
directing
management
leadership
administration
supervision

Question 13. Leader traits and behaviors can act in conjunction with __________ to predict leader or organizational outcomes.
Answer
industry experience
educational background
leadership experience
age
situational contingencies

Question 14. Leadership studies conducted at Ohio State University derived which two basic forms of leader behavior?
Answer
Consideration and initiating structure
Implicit and explicit
Proactive and reactive
Employee centered and production centered
In-groups and out-groups

Question 15. According to __________ approaches, individual behavior is constructed in context, as people act and interact in situations.
Answer
supportive leadership
social construction
situational leadership
trait perspectives
leader match training

Question 16. "Know thyself" is the essential argument of __________ leadership.
Answer
ethical
authentic
servant
spiritual
transformational

Question 17. __________ represent(s) forces for change that deal with adapting the organization's culture and structure as it grows toward maturity.
Answer
Organization-environment relationships
The organizational life cycle
The political nature of organizations
The technological nature of organizations
The structural nature of organizations

Question 18. Another name for incremental change is __________.
Answer
subtle change
original change
frame-bending change
basic change
temporal change

Question 19. __________ is often viewed as something that must be overcome in order for change to be successful.
Answer
Political maneuvering
Power sharing
Forced coercion
Resistance to change
Rational persuasion

Question 20. __________ represent(s) forces for change that deal with mergers, strategic alliances, and divestitures as ways of redefining organizational relationships with challenging social and political environments.
Answer
Organization-environment relationships
The organizational life cycle
The political nature of organizations
The technological nature of organizations
The structural nature of organizations

Question 21. A firm's __________ is the system of shared actions, values, and beliefs that develops within the organization and guides the behavior of its members.
Answer
organizational structure
control philosophy
organizational persona
organizational climate
organizational culture

Question 22. Which step in the innovation process focuses on creating an idea through spontaneous creativity, ingenuity, and information processing?
Answer
Idea creation
Initial experimentation
Test and retest
Feasibility determination
Final application

Question 23. Resolving the issues of __________ helps individuals develop a shared identity and a collective commitment.
Answer
shared meanings
internal integration
external adaptation
cultural diversity
management philosophy

Question 24. Organizational __________ are unproven and often unstated beliefs that are accepted uncritically.
Answer
rites
routines
sagas
myths
rituals

Question 25. __________ involves reaching goals and dealing with outsiders.
Answer
Institutional adaptation
Internal integration
External adaptation
Systematic integration
Structural adaptation