Problem:

An insurance claims work area has five claims waiting for processing as follows:

• Job A: process time: 15 Due date: 26
• Job B: process time: 21 Due date: 32
• Job C: process time: 20 Due date: 35
• Job D: process time: 10 Due date: 30
• Job E: process time: 12 Due date: 23

Required:

Question 1: Compute the average flow time, tardiness, and lateness for the following sequences: SPT sequence, EDD sequence, and sequence B-A-E-C-D

Question 2: What sequencing rule do you recommend and why?

Note: Please describe comprehensively and provide step by step solution.