Consider the Cost of Quality in answering this question:
a. Of the 4 categories of quality costs, which one best describes the quality issues each team experienced during the first production period of the GuessPachoTM LegoTM simulation game?
b. Of the 4 categories of quality costs, which one(s) best describe those most teams employed in production periods 2 - 4 of the GuessPachoTM LegoTM simulation game to remedy the quality issues faced during the first production period?