Chapter 1
Perspectives on operations strategy:
Resource based view (argument of this view: VRIN framework)
Process view
Capability view
Characteristics of manufacturing and service processes
Characteristics of goods and services
Core and support processes
Customer value proposition
Competitive priorities
Order winners and order qualifiers (consider some examples)
VCAP framework
Strategic fit
Chapter 2
Key performance indicators
ROIC, ROA, ROE
Strategic operational audit
Balanced scorecard
The product/process matrix
Project, job process, batch, line process, continuous process
Complexity, divergence, volume, customization, flows, standardization
Flexibility, automation, volume, capacity change (review process choice exercise)
Major process decisions
Service process structuring
Front office, hybrid office, back office
Interaction with customers, customization, standardization, divergence, flexibility, capital intensity, flows
Major process decisions
Productivity - measurement and calculations
Labor productivity, multifactor productivity
Chapter 3
Trade-off concept
Efficient frontier
Utilization
Defensibility - know what OEE does
Focus concept and its characteristics, benefits and its relation to trade-offs
Chapter 4
Uncertainty levels
Characteristics of forecasts and forecasting
Factors influencing capacity strategy
Trade-off triangle (choices in terms of safety capacity, safety inventory, safety time)
Scenario analysis - calculations
Break-even analysis - calculations
Chapter 5
Strategic capacity expansion options
Capacity timing strategies
Chase demand
Lead demand
Lag demand
Hybrid strategies
Follow your competitor
Capacity cushion, utilization, input and output measures of capacity
Capacity planning calculations
Finding the number of machines needed for operation
Managing demand - demand and supply options
Constraints and costs associated with aggregate planning, and sales and operations plans
Aggregate planning and staffing decisions - calculations