CCNA Voice

ABC High School is a private college that delivers education to students from years' 8 to 12. The campus sits on approximately 5 hectares of manicured grounds, 6 kilometres from the CBD of Adelaide. It consists of a large two-story building containing the majority of the classrooms (22) and administration offices, a dedicated music and arts suite with two classrooms, a resource centre, and an indoor gymnasium containing two full sized basketball courts. There is also a large outdoor oval, tennis courts and practice cricket nets.

The school has a modern approach to education and focuses on the use of technology in the classroom. All students have their own iPads and are used daily in a variety of subjects including science and maths. These are connected to the schools' wireless network which has recently been upgraded to cover the majority of the campus and support the device density in each classroom. In addition there are 2 purpose built computer rooms located in the resource centre containing 30 modern PCs each, and 4 trolleys of 40 wireless laptops which can be borrowed on an adhoc basis for classroom use. The students also have access to 6 printers and photocopies located throughout the campus.

The campus network has just undergone a major refresh which includes a replacement of all existing networking hardware, excluding wireless. The new network delivers 10Gb interconnects and 1Gb to all end devices though a combination of both OM1 and OM3 fibre for vertical cabling and CAT5e and CAT6 for horizontal cabling. The schools' WAN has also just been upgraded from a 20Mbps to 100Mbps to support the increased traffic due to the iPad usage. Both the logical and physical diagrams have been included in this case study for your reference and should be accurate and reflect the recent changes.

The school currently has a 10 year old PBX connection which is becoming ever difficult to upgrade and maintain. It currently consists of the following components:

- 1 x Ericsson 50 PBX

- 1 x Reception handset that provides the ability for call forwarding, call holding, directory lookup and night mode.

- 30 x basic desktop phones with caller ID

- 6 x wireless antennas with school building and courtyard coverage for 4 cordless phones

- 10 x external lines bound to 1 incoming number (Reception)

- 10 x external line bound to 1 incoming number (Management x 5, IT administrator, Finance, Canteen, Gym, Resource Centre)

- Incoming calls are supplied via an E1 connection from a telco.

As the school wishes to install handsets in each classroom, the current PBX does not have the handset capacity. This combined with the age of the current PBX, it has approved the finance and installation of a VoIP solution to be rolled out throughout the school.

The Voice over IP Project must meet the following requirements:

1. The reception desk must have a physical phone capable of handling several incoming calls, place calls on hold, internal transfer and at least 20 speed dials.

2. Maintain all existing desk phone (30) capabilities.

3. Maintain the cordless phone functionality throughout the school and courtyard; supply of 4 compatible cordless phones

4. Maintain the existing single FAX line.

5. Maintain existing phone number structure - 2XXXX.

6. All classrooms (22) to have a physical phone capable of internal calls and emergency.

7. Boardroom style phone to support a table of 10 people.

8. Install softphones on a variety of devices including android and Windows PCs.

9. All phones to have the option of speaker phone.

10. Provide the user of the phone with a directory of all internal phone numbers.

11. Message bank for all phones and the ability for the messages to be emailed to inboxes.

12. CallerID on all handsets

13. Messages on hold when a call is put onhold; this message must be able to be updated by staff at the school

14. External direct dial in for reception (x10)

15. External direct dial in for management (x5), IT, Finance, Reception, Canteen, Gym, Resource Centre (10 lines)

16. Although not required at this stage, have the ability to be configured for SIP connection to an external SIP provider.

17. Must not interfere with the schools' monitored alarm system.

18. Must not interfere with the schools' emergency lift phone.