Question 1. Benefit-cost analysis experts agree that to the extent you can quantify benefits and costs, you should do this. However, some people complain that there are many things that cannot be quantified, so they resist engaging in quantitative benefit-cost analyses.

Certainly, some things are harder to quantify than others. For example, quantifying potential customer satisfaction with a new product your company plans to produce is not easy to do. Nonetheless, by conducting surveys of potential customers, engaging in focus group studies, and testing prototypes of the product on customers, you can develop a reasonable quantitative sense of possible customer satisfaction with the product. The point is that ultimately, everything can be quantified. The real issue is whether your
attempt at quantification is valid and really reflects what you want to measure.

Describe how you might be able to measure the subsequent benefits:

• User friendliness of a new data entry screen for an accounting system (give three examples)
• Cost savings associated with implementation of a new supply chain management system (give three examples)

Question 2. In building a large hydroelectric dam in Batundaland, a substantial portion of the country's electric power needs will be met. Thus, the dam will create a lake that will be the breeding grounds of snails that lead to a devastating disease called bilharzia, and this disease can affect a significant portion of the population. The World Bank is asked to provide loans to fund this project. The World Bank requires that a benefit-cost analysis be conducted on all project sit funds that assesses the impacts of the project on society (including health impacts). In designing this benefit-cost analysis, what are some specific issues that need to be addressed when examining the trade-offs of the benefits of electric power production against the costs of increased health problems in portions of the population?