Background

Recently, your organisation was undercontractual obligation to deliver a new product to one of your key customers. The product was the result of a one-off design, and your organisation was fortunate enough to deliver the product on time, but at a financial loss.

Your organisation has asked you to initiate and lead a process improvement project in order to develop a more competitive design-and-production scheme for other potential customers. It is crucial for the organisation to be able to deliver the product on time and within budget.

Assignment Task

In your project, you will need to:

1. Provide an overview of the organisation, product, clients, and any other critical information.

2. Elaborate on your client's perspective on the different dimensions of quality as related to your product.

3. Specify clearly your client's needs and wants.

4. Explain the process adopted in identifying causes for delivering the product over-budget.

5. Devise a system to better capture customer requirements to eliminate rework (key source of rework).

6. Develop a simple QFD's House of Quality to demonstrate priority areas, and areas of conflicts.

7. Discuss the relevant cost categories as related to the quality of your product.

8. Discuss briefly the relevant input, quality, output and outcome performance measures needed to indicate that by implementing your recommendations, the organisation will be able to meet its future obligations (delivering this product on-time and within budget) ensuring client satisfaction.