Case study - Grand Wines

You are an employee of Grand Wines Ltd and project leader of a proposed project to equip each of the company's 20 sales representatives with a wireless data entry device by which they could instantly communicate customer orders to the company's central sales database in Sydney. The sales representatives operate over all areas of NSW and service around 400 independent wine and liquor stores in the state.
Currently, the sales representatives complete customer orders manually and after leaving a copy with the customer, they forward the customer orders by mail or fax to the sales department in Sydney, where the orders are entered into the sales database and processed through the inventory system for shipment to the customer.

The problems with the current process are:
• At least one-day is lost in supplying customers with products because of the delays in getting orders into the system.
• Sales representatives do not know the latest inventory position of their products when they accept orders from the customer. Delays in delivery can result when orders are placed on "back-order" because of a lack of stock.
• Orders are often "lost" or entered into the sales database incorrectly through human error.
• The sales representatives and many customers are dissatisfied with the current situation. Competitive wine companies have improved their order systems and are outperforming Grand Wines Ltd in terms of delivery speed, order accuracy, availability of ordered stock and overall customer satisfaction.

Your CEO has stressed the importance of the project to the company and asked you to use your skills as a project manager to make sure the project is successful by following the relevant project management processes.

You have been assigned a project leader of this project. Your manager has given you guidance that the project needs to be completed within 6 months and that costs should be minimised wherever possible.

Requirements

This part follows on from the previous Grand Wines assignment case study. Now that the project sponsor has approved your Project Charter and associated documents, you may proceed to the planning phase of the project by providing a formal project report for the project sponsor based on the following project planning documents. You may make any appropriate assumptions needed to enable the successful completion of the project.

• Project Time Management
- Gantt chart
- Identify at least eight milestones for this project using SMART criteria.
- Network Diagram (Critical path diagram)
• Project Cost Management
- Resources table
- Project budget,
- RACI Table
• Project Risk Management
- Identify 6 potential risks for this project and write the risk register for all of them. Ensure one of your risks is a positive risk.
- Construct the Probability/ Impact Matrix for those 6 potential risks.

Task 1
• Gantt chart is Correct
• Time allocated for each tasks and dependencies given makes sense
• Allocated resources for each tasks makes sense
• No overload of any resources

Task 2
• Milestones given makes sense
• Correctly explained the milestones using SMART criteria
• Quality of presentation of answers

Task 3
• Critical path duration is realistic

Task 4
• Project resource table is correct
• Quality of presentation of answers

Task 5
• Project budget is realistic
• Quality of presentation of answers

Task 6
• RACI table makes sense
• Quality of presentation of answers

Task 7
• Risk registers given are realistic
• Risk register format is correct
• Quality of presentation of answers

Task 8
• Probability/ Impact scores makes sense
• Probability/ Impact matrix is correct
• Quality of presentation of answers