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The concept of a balance scorecard is the topic of this module. While there is not necessarily one best way to view a balance scorecard, clearly the good indicators of measurement and performance go beyond financial perspectives. Generally these indicators include multiple customer perspectives, internal perspectives, and probably some learning perspectives as the company grows. Specific exs might be improving employee satisfaction, developing new products, increasing job satisfaction, increasing market share of a specific product or profitability of a certain product, and so forth.


Assume you are the CEO of an organization that has historically measured success purely from the financial perspective. prepare a memo to your senior staff advising them of your desire to approach performance measurement from a balanced scorecard perspective. Include possible elements of what you would like to have included in the new measurement system, but also be sure to mention how you would like senior managers to have their input, since the balanced scorecard is certainly not a dictated measurement system. Your suggested scorecard, which will be open to feedback from your senior managers, should include certain objectives, key performance indicators, and specific goals as a starting point for conversation.

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