Assessment - Research Report and Presentation
Purpose of the assessment (with ULO Mapping) This assignment assesses the Unit Learning Outcome ‘b-d'and ‘g'; students should be able to demonstrate their achievements in them.
b. Understand the basic concepts of ICT as they are used in organizations and society, including the evolution of the role of ICT in business organizations and society.
c. Describe the information technology and communications technology infrastructures employed by business organizations.
d. Describe the business and information management processes and functions for which ICT is used in organizations, and in which ICT professionals are involved.
g. Appreciate the importance of individual and organizational stakeholders in the
specification and development of ICT systems.
Assignment Description
In this assignment you will work in groups (3-4 members in each group) and examine information systems used in university libraries. You need to write a 1500-word research report on the given research topic. This assignment will require each group to research using academic resources such as books, conference papers and academic journal. The group must also present their work using PowerPoint slides in a scheduled Week 11/12 labs. Each group should present for 10 minutes. Please follow the academic presentation guidelines.
Written Report Format
You have to submit a research report on the topic ‘Evaluating service quality of academic and research libraries'.
The report should use the following format:
Cover page Abstract
Table of Contents
Introduction to LibQUAL+ instrument Evaluation of chosen library using LibQUAL+ Discussion of findings
Conclusion
References (IEEE format)
Submission details:
The report document must be checked for similarity through Moodle Turnitin before submission.
Research Presentation
PowerPoint presentation file must also be submitted in Moodle and a summary sheet (250-300 words) should be given to the lecturer/tutor in week 11/12 labs BEFORE presentation.
The presentation should be a maximum of 8 slides and is timed for 10 minutes. All students in a group are required to present. Please upload your slides to Moodle after completing your presentation (one per group).
Research Topic
Topic - Evaluating service quality of academic and research libraries.
Libraries are important part of universities and society at large as they provide access to scientific databases, research content and act as knowledge centres for staff and students. LibQUAL+ is a survey tool that can be used by libraries to understand library users' opinions of service quality and improve library services in areas they under perform.
Once you have familiarised yourself with this survey tool, please select a library that you would like to evaluate in Sydney. You can select a library that you have visited recently OR library from a previous university you studied and evaluate their service quality using LibQual+. You do not have to mention the Library name if you wish to do so, instead you could simply describe this library (suburb, type of services they provide and membership process). Once you have evaluated their service quality using LibQual+ instrument, please identify areas for improvement and provide recommendations.
Attachment:- Assignment.rar