Q1. (a) Why was the CCC created?(b) Why is the CCC made a profit center?
Q2. In the light of providing customer service, discuss the roles, relationship also conflicts between CCC also trades agents of the corporation.
Q3. Illustrate what are the key success factors of the CCC?
Q4. As an advisor to the project manager, Derrick Westmuller, illustrate what set of procedures would you advise they adopt?
Q5. Develop a balanced measurement system Demonstrateing how the procedures also measurements link to illustrate what you believe are the key success factors of the CCC.