1. Why is continuous quality improvement kaizen essential to achieve TQM and critical to an organization's success and competitive position?

2. Describe the major elements of a comprehensive framework for managing and controlling quality, such as the framework presented in Exhibit 1.

3. What are the purposes of conducting a quality audit?

4. What is meant by Six Sigma? What five steps are usually associated with Six Sigma applications?

5. What implementation guidelines can you offer for ensuring the success of a Six Sigma program?

6. Describe goalpost conformance.