1. Which of the following is considered a major process flow structure?

Lead Time

Fabrication

Lean Manufacturing

Project

2. ISO audits result in certifications that are done by first, second, or third parties. Which of the following result in the best

certification of a firm?

Certification is sought by any firm assuming they pay annual dues.

2nd Party - where a customer audits its supplier

3rd Party - where a qualified national or international standards/certifying agency serves as an auditor

1st Party - where a firm audits itself against ISO standards

3. Which of the following is ISO 14000 primarily concerned with?

Quality management

Time management

Continuous improvement management

Environmental management

4. Which is the one correct value stream principle?

Look for efficiencies in the factory, office, physical, procedural, and technical operations.

Eliminate waste that stops, slows down, or diverts the value stream.

Concentrate on speeding up value-adding operations rather than removing waste.

Keep the value stream moving at minimum velocity.

5. What is the starting point in developing a capacity plan for a health care operation?

Determining the effective capacity over time

Estimating design capacity

Forecasting patient demand for a reasonable length of time

Discovery of the bottleneck operation

6. Which of the following is considered an organizational blueprint, which prescribes the quantity and time frame for when each

end product will be assembled?

MRP (Material Requirements Plan)

ERP (Enterprise Resource Planning)

MPS (Master Production Schedule)

WBS (Work Breakdown Structure)

7.Which of the following is an element that addresses elimination of waste under lean production?

Kanban production control system

Production ahead of demand

Minimized run times

Group plant loading technology

8. In most cases, demand for products or services can be broken into several components. Which of the following is considered

a component of demand?

Level elements

Future elements

Past elements

Cyclical elements

9. Design for manufacturing and assembly delivers product improvements by emphasizing which of the following:

Reducing product quality during the assembly process

Designing products so they can be manufactured by a virtual factory

Reducing equipment in the production process

Simplification of the product by reducing the number of separate parts

10. Which of the following is one of the principles of reengineering?

Quality at the source

Do not select suppliers on the basis of price alone.

Have those who use the output of a process perform the process.

Leverage high cost employees with lower cost employees.

11. Which of the following is a characteristic that can be used to guide the design of service systems?

Services are all similar.

Services businesses are inherently entrepreneurial.

Quality work means quality service.

Services cannot be inventoried.

12. Considering Hau Lee's uncertainty framework for classifying supply chains, which of the following is given to a supply chain

which has an evolving supply process based on functional products?

Risk hedging

Forward looking

Efficient

Agile

13. There are many applications of poka-yokes in service organizations. Which of the following is one of the three-T's used to

classify poka-yokes?

Trust

Teamwork

Task

Time

14. Which of the following is a major factor that distinguishes service design and development from manufacturing design and development?

The service package has the same legal protection available to manufactured goods.

Manufacturing is far more capital intensive than services.

The service process and service product can be developed independently.

The service package is the major output of the development process.

15. A project can be segmented into which of the following?

Events

Sub-jobs

Work packages

Success markers

16. Which of the following is a cost impact and payoff analysis tool from the operations consulting tool kit?

Statistical tools

Decision trees

Work sampling

Gap analysis

17. According to the theory of constraints, which of the following can be a capacity-constrained resource (CCR)?

Product design

Inoperable equipment

An employee

A customer

18. The ability to rapidly and inexpensively switch production from one product to another enables which of the following:

Economies of shape

Economies of size

Economies of scale

Economies of scope

19. According to the theory of constraints, which of the following financial measurements can be used to measure the firm's

ability to make money?

Operating expenses

Dividends

Sales

Return on investment

20. Deming's PDCA (plan, do, check, and act) cycle underlies what inherent Six Sigma principle?

Continuous improvement

Control charting

Standard deviation

Project management

21. Which of the following is usually included as an inventory holding cost?

Order placing

Quantity discounts

Breakage

Typing up an order

22. Which production process term best describes the situation when activities in a stage of production must stop because

there is no work?

Blocking

Starving

Staging

Buffering

23. In a Gantt chart the vertical axis represents which of the following?

Time

Revenue

Tasks

Cost

24. The Shingo system states that the way to prevent defects from coming out at the end of a process is to do which of the

following:

Redesign the process in order to mitigate the bottlenecks.

Utilize SQC (statistical quality control).

Introduce controls within the process.

Slow down production rates until the process is in control.

25. Which of the following terms describes the time a unit spends actually being worked on together with the time spent waiting

in a queue?

Flow time

Build time

Cycle time

Run time

26. Which of the following is one of Dr. Eli Goldratt's rules of production scheduling for optimized production technology?

An hour saved at a bottleneck operation does not increase the process flow.

If you lose an hour at a bottleneck it is better than making scrap.

Do not allow bottlenecks to govern the flow of the line.

Utilization and activation of a resource are not the same.

27. During the implementation of a project, which of the following should be the primary focus of a consulting firm?

The correct project software

Application of the learning curve theory

Tools and materials availability

People management skills

28. Which of the following is an analytical tool used in Six-Sigma quality improvement programs?

Gantt charts

Pareto charts

Tree charts

Pedigree charts

29. A project manager must consider several components when overseeing the planning process of aggregate operations;

specifically, whether such components are factors that are internal or external to the organization. Which of the following factors

would be classified as an internal component for an organization?

Inventory levels and economic conditions

Market demand and subcontractor capacity

Current physical capacity and current workforce

Competitor behavior and current workforce

30. Which of the following is the net requirement using an MRP program if the gross requirement is 10,000 and the inventory

on hand is 4,000?

10,000

14,000

6,000

4,000