1. Which of the following is a responsibility of the Federal Mediation and Conciliation Services’ Office of Arbitration Services?

a. investigating details of a dispute and based on that, selecting a suitable arbitrator for the dispute

b. maintaining a roster of arbitrators qualified to hear and decide labor questions in labor–management disputes

c. evaluating the merits of the underlying grievances submitted for arbitration

d. determining the accuracy of the decision given by the arbitrator and then approving the decision so that it becomes binding on both the parties

2. Mathew has been working in a production company for the past 15 years. According to the union contract provision, the company grants promotions only on the basis of seniority. When a promotion opportunity came up, Mathew thought he would be given the promotion because of his seniority. But to his dismay, the promotion was given to his colleague who had joined the company a year ago. Mathew reported the grievance to the shop steward and he agreed that the grievance had some merit and should be pursued further. What is the immediate next step that Mathew and the steward should take?

a. Negotiate a last chance agreement among the employer, union, and employee.

b. Report the matter to an arbitrator.

c. Complete a grievance form.

d. Form a union grievance committee.