1. What is management? Have these definitions changed over time?

2. Explain the differences between effectiveness and efficiency. Give examples to illustrate your answer. Discuss ways that managers at each of the four levels of management can contribute to efficiency and effectiveness.

3. In today's environment, which is more important to organisations-efficiency or effectiveness? Explain your choice.

4. Fayol, Mintzberg and Katz studied and wrote about management - though each in a different way. Discuss the focus of each contribution for the management of contemporary organisations.

5. Describe the key similarities and differences between the management theories developed by Fayol, Mintzberg and Katz.

TOPIC 2: MANAGING ORGANISATIONAL BEHAVIOUR Lecture + Robbins Ch. 8

1. Describe the three ‘attitude orientations' of organisational behaviour and give an example for each. In your answer discuss why it is helpful for managers to be aware of these orientations.

2. ‘Instead of worrying about job satisfaction, companies should be trying to create environments where performance is enabled.' Discuss the implications of this statement for managers.

3. Explain the challenges facing managers in managing generational differences and negative behaviour in the workplace.

4. Describe the two approaches of perception and the categories in each approach. Discuss why it is important for individuals to be aware of these approaches and the barriers to accurate perception that can occur.