1. Objectives regarding _____ are generally stated in terms of percentage of sales increase and market share.

a) efficiency

b) general philosophy

c) corporate social responsibility

d) competitive advantage

e) target customers

2. Which of the following statements is true about employee empowerment?

a) It fosters a participative corporate culture beneficial for the firm.

b) It is more easily accepted by employees from an authoritarian background.

c) It fails to foster decision making skills among employees.

d) It eliminates the role of managers.

e) It develops a sense of isolation among employees when it comes to the performance of the firm.

3. As managers move up to higher levels of the organization, _____ skills have higher importance and usefulness.

a) interpersonal

b) social

c) analytical

d) comprehension

e) technical