1. Ms. Marie, a health information department staffmember at New Directions Medical Center, received a call from the emergency room at St. John’sHospital requesting that all previous records for apatient named Sally Smith be faxed them immediately. (Sally Smith was a health information de-partment staff member at New Directions, and sheresigned last year to return to college full-time.) Be-cause of the urgency of her medical condition,Sally Smith is being taken to the surgery suite immediately. Ms. Marie knows Sally’s family and isconsidering calling Sally’s sister. What actionshould Ms. Marie take?

2. Pam Page, an office manager for Dr. Brown, receives an email from a patient requesting that shereply with his lab test results. Pam knows that the office’s email system does not encrypt messages.What action should Pam take?