1. Advantages of a centralized organization model include all of the following, except
a. Ability to leverage scale for pricing concessions
b. Flexibility and responsiveness to customer needs
c. Shared services only add incremental costs to increased volumes
d. Centrally located server environment
2. To ensure consistent and effective implementations of technology, IT management should be responsible for
a. Information systems strategy
b. Standards
c. User support
d. All of the above
3. Resource management ensures
a. IT has the right resources at the right time
b. Appropriate organizational structure is selected
c. Quality assurance processes are followed
d. None of the above
4. Quality Management Standards include
a. National Strategy for Securing Cyberspace
b. ISO 9000
c. ISACA
d. All of the above
5. Which of the following is not true about ISO 9001 certification?
a. Accreditation is accomplished after being certified by a notified body.
b. All organizations can establish ISO 9001 compliance.
c. The most important benefit from the registration is access to markets such as the EC that require compliance.
d. The NACCB approves an organization to operate an assessment and registration or certification scheme.
6. All of the following are CMM key processes, except
a. Requirements management
b. Subcontract management
c. Asset classification and control
d. Software configuration management
7. A process framework is needed to
a. Ensure noncompliance issues are addressed with senior management
b. Ensure all critical processes are defined, reviewed, validated, and maintained
c. Describe the steps that a person is directed to perform
d. None of the above
8. Which of the following is not true about well-documented policies and procedures?
a. Describe the function of activities
b. Define interrelationships with other departments
c. Ensure quality systems are implemented
d. Should tie directly to goals and objectives of the organization
9. Objectives of a quality assurance audit include all of the following, except
a. Satisfies performance guidelines
b. Adherence of project activities to standards and procedures
c. All impacted groups cooperate with quality assurance activities
d. Quality assurance activities are planned and documented
10. The purpose of a procedure is to
a. Describe steps that a person is directed to perform
b. Describe steps to achieve some objective
c. Describe how to produce a product
d. All of the above
11. IT asset management delivers the following benefit(s):
a. More accurate cost assignments for computer assets
b. Improved planning for future acquisitions
c. Better purchase and deployment decisions
d. Better use of warranty and service contracts
e. All of the above
12. Project capital budget requests should include
a. The business benefits of the proposed solution
b. The financial impact on the operating budget
c. The total development costs and infrastructure costs
d. The project staffing and schedule
e. All of the above
13. An investment approval request should include all of the following, except
a. Business issues and assumptions
b. Financial return and contingencies
c. SLAs
d. Resources required and proposed technology
e. None of the above
14. Project benefits should be stated in measurable terms
a. To audit the investment approval request
b. To determine the financial impact on the operating budget
c. To provide a means for validating the benefits
d. To determine the resources required for the project
e. None of the above
15. Approaches to developing a pricing model include
a. IT-based consumption model
b. Business-based consumption model
c. Fee-based chargeback
d. Profit-oriented chargeback model
e. All of the above
16. Developing a pricing model requires knowledge of
a. Security requirements
b. Tax and regulatory requirements
c. Third-party charging models
d. Project pricing model
e. All of the above
17. Steps to successfully implement a new pricing model include all of the following except
a. Gain an understanding of the underlying costs structure
b. Benchmark existing services to the industry
c. Compare the new to the old pricing model
d. Develop SLAs
e. Gather IT measurements
18. Project cost estimate should include
a. Alignment to enterprise architecture standards
b. Financial return and contingencies
c. The total development and infrastructure costs
d. The business benefits of the proposed solution
e. All of the above
19. Financial planning in IT begins with an understanding of
a. Business volume growth projections
b. Enterprise architecture standards
c. IT organizational model
d. Regulatory compliance requirements
e. None of the above
20. Managing demand and service levels
a. Is a prerequisite to implementing a pricing model
b. Ensures performance meets expectations
c. Aligns demand with service offerings
d. Keeps costs from running out of control
e. None of the above