1) ________ consists of people, equipment, and procedures to gather, sort, analyze, evaluate, and distribute needed, timely, and accurate information to marketing decision makers.

A. A promotional campaign
B. A marketing research system
C. A marketing information system
D. A marketing intelligence system
E. A marketing database

2) 3M, Hewlett-Packard, Lego, and other companies use the ________ to manage the innovation process.

A. venture team
B. joint- venture system
C. stage-gate system
D. new product "team"
E. skunk works

3) ________ is the difference between the prospective customer's evaluation of all the benefits and all the costs of an offering and the perceived alternatives.

A. Customer perceived value
B. Failure avoidance rate
C. Perceived usefulness
D. Report rating
E. Competitors market share rate

4) A company can take several steps to improve the quality of its marketing intelligence. If the company purchases competitive products for study, attends open houses and trade shows, and reads competitors' published reports and stockholder information, the company is using ________ to improve the quality of its marketing intelligence.

A. advisory panels
B. intermediaries
C. sales force surrogates
D. external networks
E. customer feedback systems

5) A ________ is a set of procedures and sources managers use to obtain everyday information about developments in the marketing environment.

A. marketing intelligence system
B. marketing information system
C. marketing research system
D. product management system
E. vertical system