Juran's final step to quality improvement is ____.
Answer
organize to reach the goals (establish a quality council, identify problems, select projects, appoint teams, designate facilitators)
keep score
report progress
maintain momentum by making annual improvement part of the regular systems and processes of the company

problem 2

When using the ____, the project manager deemphasizes or avoids areas of differences and emphasizes areas of agreement.
Answer
confrontation mode
withdrawal mode
smoothing mode
forcing mode

problem 3

____ is the earned value minus the planned value.
Answer
SV
CV
CPI
SPI

problem 4

____ is best known for developing Theory X and Theory Y.
Answer
Frederick Herzberg
David McClelland
Abraham Maslow
Douglas McGregor

problem 5

Project sponsors can usually rank scope, time, and cost goals in order of importance in a(n) ____.
Answer
expectations management matrix
responsibility assignment matrix
issue log
priority matrix

problem 6

Psychologist David Merril describes ____ as reactive and people-oriented.
Answer
"Expressives"
"Drivers"
"Analyticals"
"Amiables"

problem 7

The ____ is the ratio of earned value to planned value and can be used to estimate the projected time to complete the project.
Answer
SV
CV
CPI
SPI

problem 8

Abraham Maslow, a highly respected psychologist, rejected the dehumanizing negativism of psychology in the ____.
Answer
1940s
1950s
1960s
1970s

problem 9

____, a quality system standard developed by the ISO, is a three-part, continuous cycle of planning, controlling, and documenting quality in an organization.
Answer
IEEE 15504
ISO 9000
IEEE 9000
ISO 15504

problem 10

____ involves prioritizing risks based on their probability and impact of occurrence.
Answer
Performing qualitative risk analysis
Planning risk management
Planning risk responses
Performing quantitative risk analysis

problem 11

Many organizations use ____ and templates to generate SOWs.
Answer
details
outlines
plans
samples

problem 12

It takes ____ to help improve communication.
Answer
timing
highly skilled employees
leadership
outside consultants

problem 13

____ involves tracking team member performance, motivating team members, providing timely feedback, resolving issues and conflicts, and coordinating changes to help enhance project performance.
Answer
Developing the human resource plan
Developing the project team
Acquiring the project team
Managing the project team

problem 14

Buyers typically develop a short list of the top ____ suppliers to reduce the work involved in selecting a source.
Answer
one to two
three to five
eight to ten
twelve to fifteen

problem 15

KLCI Research Group's 2001 survey revealed that ____ percent of the organizations surveyed had a Project Management Office.
Answer
64
75
85
94

problem 16

A(n) ____ is a column chart that shows the number of resources assigned to a project over time.
Answer
responsibility assignment matrix
resource histogram
RACI charts
organizational breakdown structure

problem 17

A certainty factor of 1.960 is used for ____ percent desired certainty.
Answer
75
95
96
99

problem 18

Information regarding the content of essential project communications comes from the ____.
Answer
organizational chart
communications management plan
work breakdown structure (WBS)
expectations management matrix

problem 19

Research indicates that project managers favor using ____ for conflict resolution over the other four modes.
Answer
compromise
smoothing
confrontation
forcing

problem 20

According to the Standish Group's success potential scoring sheet, ____ has the highest relative importance.
Answer
executive management support
clear statement of requirements
proper planning
user involvement

problem 21

____ applies to positive risks when the project team cannot or chooses not to take any actions toward a risk.
Answer
Risk enhancement
Risk acceptance
Risk sharing
Risk exploitation

problem 22

One of ____ 1for Management states that an organization should cease dependence on inspection to achieve quality.
Answer
Deming's
Juran's
Crosby's
Ishikawa's

problem 23

____ is a cost that relates to all errors not detected and not corrected before delivery to the customer.
Answer
Prevention cost
Appraisal cost
Internal failure cost
External failure cost

problem 24

The ____ process is often associated with the technical tools and techniques of quality management, such as Pareto charts, quality control charts, and statistical sampling.
Answer
quality planning
quality certification
quality assurance
quality control

problem 25

____ emphasizes things such as job rotation, broadening of skills, generalization versus specialization, and the need for continuous training of workers.
Answer
Theory W
Theory X
Theory Y
Theory Z

problem 26

As the number of people involved in a project ____, the complexity of communications ____.
Answer
increases, decreases
decreases, increases
increases, stays constant
increases, increases

problem 27

The ____ is that portion of the approved total cost estimate planned to be spent on an activity during a given period.
Answer
AC
EV
RP
PV

problem 28

____ helps integrate traditionally separate organizational functions, set process improvement goals and priorities, provide guidance for quality processes, and provide a point of reference for appraising current processes.
Answer
SQFD
CMM
SQMMI
CMMI

problem 29

According to the guideline governing ____, designate someone to take minutes and send the minutes out soon after the meeting.
Answer
running the meeting professionally
providing an agenda to participants before the meeting
determining who should attend the meeting
building relationships

problem 30

____ is a fact-finding technique for collecting information in face-to-face, phone, e-mail, or instant-messaging discussions.
Answer
Brainstorming
SWOT analysis
The Delphi technique
Interviewing

problem 31

With a(n) ____ contract, the buyer pays the supplier for allowable performance costs along with a predetermined fee and an incentive bonus.
Answer
CPFF
CPIF
CPPC
CPPF

problem 32

Two people have ____ communications channel(s).
Answer
zero
one
two
three

problem 33

Utility rises at a decreasing rate for a ____ person.
Answer
risk-seeking
risk-averse
risk-neutral
risk-indifferent

problem 34

____, with assistance from financial experts in their organizations, should create estimates of the costs and benefits of the project for its entire life cycle.
Answer
Financial managers
Project managers
Budget managers
System managers

problem 35

People with a high need for ____ desire harmonious relationships with other people and need to feel accepted by others.
Answer
affiliation
money
power
achievement

problem 36

____ analysis simulates a model's outcome many times to provide a statistical distribution of the find outd results.
Answer
Decision tree
EMV
Monte Carlo
Watch list

problem 37

A(n) ____ is a document used to solicit proposals from prospective suppliers.
Answer
RFQ
RFP
COW
SOW

problem 38

With the ____, project managers use a give-and-take approach to resolving conflicts.
Answer
confrontation mode
compromise mode
smoothing mode
forcing mode

problem 39

A(n) ____ is a diagramming analysis technique used to help select the best course of action in situations in which future outcomes are uncertain.
Answer
decision tree
EMV
Monte Carlo analysis
watch list

problem 40

In the Tuckman model, ____ occurs when the emphasis is on reaching the team goals, rather than working on team process.
Answer
performing
norming
forming
storming

problem 41

The ____ mode is also called the problem-solving mode.
Answer
confrontation
compromise
smoothing
forcing

problem 42

Psychologist David Merril describes ____ as reactive and task-oriented.
Answer
"Expressives"
"Drivers"
"Analyticals"
"Amiables"

problem 43

A(n) ____ is done to test each individual component (often a program) to ensure that it is as defect-free as possible.
Answer
integration test
unit test
user acceptance test
system test

problem 44

____ issues cause the most conflicts over the project life cycle.
Answer
Project priority
Staffing
Cost
Schedule

problem 45

The project management plan, project funding requirements, work performance data, and organizational process assets are inputs for the process of ____.
Answer
controlling costs
budgeting costs
consolidating costs
estimating costs

problem 46

Since information technology projects often require a lot of coordination, it is a good idea to have ____ meetings.
Answer
long, frequent
short, infrequent
short, frequent
long, infrequent

problem 47

The ____ is an estimate of what it will cost to complete the project based on performance to date.
Answer
CPI
SV
EAC
SPI

problem 48

KLCI Research Group's 2001 survey revealed that the most frequently cited benefit from software risk management practices is to ____.
Answer
prevent surprises
improve ability to negotiate
meet customer commitments
anticipate/avoid problems

problem 49

A ____ is done very early in a project or even before a project is officially started.
Answer
budgetary estimate
definitive estimate
rough order of magnitude estimate
final estimate

problem 50

The ____ states that if seven data points in a row are all below the mean, above the mean, or are all increasing or decreasing, then the process needs to be examined for non-random problems.
Answer
ten run rule
six 9s of quality rule
seven run rule
Six Sigma rule